Baptist Health Again Named "Most Preferred Healthcare Provider" by Healthcare Consumers
Baptist Downtown Is 2009/10 Consumer Choice Award Winner
Jacksonville, Florida, October 20, 2009 -- Local healthcare consumers have again selected Baptist Health as the area's "Most Preferred Healthcare Provider" -- and by the highest percentage ever.
This is the 20th year that local consumers have selected Baptist Health as the "Most Preferred Health Care Provider" and Baptist Medical Center Downtown as the Consumer Choice Award winner for the greater Jacksonville area.
Baptist Health was the preferred choice of 40.1 percent of those surveyed on quality and satisfaction measures during the National Research Corporation's 2009/10 Healthcare Market Guide study, which is the nation's largest and most comprehensive study of its kind.
Baptist Medical Center Downtown won the 2009/10 Consumer Choice Award for a single facility based on its high scores for:
- Best Doctors
- Best Nurses
- Best Image/Reputation
- Best Overall Quality
"Our community's continued confidence in Baptist Health affirms the dedication of our physicians, nurses and staff to providing patients and families with the best possible experience," says Hugh Greene, president and chief executive officer, Baptist Health. "We recognize that consumers have a choice when it comes to selecting their health care facilities and services, and we are honored to have their trust."
Baptist Health scored highest in the following quality/image measures:
- Most Preferred for All Health Needs
- Best Overall Quality
- Best Doctors
- Best Nurses
- Best Image / Reputation
- Most Personalized Care
- Best Community Health Programs
- Widest Range of Services
- Best Accommodations / Amenities
- Highest Patient Safety
Baptist Health also had the highest score in many categories of service, including:
- Hospital Emergency Room
- Hospital Inpatient Stay
- Outpatient / Same-Day Surgery
- Outpatient Testing / X-Ray
- Imaging Services
- Heart Care
- Maternity / Obstetrics
- Women's / Gynecology
- Neurology
- Orthopedic Treatment / Surgery
- Pediatrics
- Mental Health
- Physical Therapy
- Senior Services
- Home Health
